Last updated: October 5th, 2026

At Suisse Signature MG – Mariana Gilliéron, we want the financial terms of every engagement to be clear from the outset.

This Cancellation and Refund Policy explains the conditions applicable to consultations, professional services, packages, and other services ordered from Suisse Signature MG – Mariana Gilliéron.

It supplements our Terms and Conditions as well as any specific terms set out in an offer, quotation, engagement confirmation, or contract.

In the event of any conflict, the specific terms expressly agreed with the Client shall prevail for the relevant engagement, subject to any mandatory provisions of applicable law.

1. Nature of Our Services

Suisse Signature MG – Mariana Gilliéron primarily provides professional and personalised services in the areas of administrative management, accounting, financial monitoring, B2B development, organisation, and coordination.

As our services are services rather than physical products, no product return procedure applies.

Any refunds relate solely to paid services and are subject to the conditions described below.

2. Initial Consultation

Certain consultations may require advance payment in order to confirm the appointment and allow us to prepare the Client’s case.

The booking is considered confirmed upon receipt of payment or in accordance with the terms communicated at the time of booking.

Where the consultation includes an assessment or preparatory work carried out before the appointment, such preparation forms an integral part of the service.

3. Cancellation or Rescheduling of a Consultation by the Client

We understand that unforeseen circumstances may arise.

If you need to cancel or reschedule a consultation, please contact us as soon as possible at: info@ss-mg.ch

Cancellation or Rescheduling with Sufficient Notice

Any request received at least 24 hours before the scheduled appointment time may be rescheduled without additional charge, subject to availability.

Where a refund is requested instead of rescheduling, any preparatory work already completed may be deducted from the refundable amount where this has been agreed or is legally permissible.

Late Cancellation

For any cancellation received less than 24 hours before the appointment, Suisse Signature MG – Mariana Gilliéron reserves the right to charge all or part of the consultation fee to cover the time reserved and any work already carried out.

Failure to Attend

In the event of failure to attend without prior notice (“no-show”), the consultation may be considered payable and non-refundable, subject to applicable law.

4. Cancellation by Suisse Signature MG – Mariana Gilliéron

If Suisse Signature MG – Mariana Gilliéron exceptionally needs to cancel a consultation, the Client may choose between:

• rescheduling the appointment to another available date; or
• receiving a refund of amounts paid for the portion of the service that has not been performed.

No cancellation fee will be charged to the Client where the cancellation is initiated by Suisse Signature MG – Mariana Gilliéron.

5. Services Already Commenced

Where a Client asks Suisse Signature MG – Mariana Gilliéron to begin performing an engagement and work has actually commenced, services already performed remain payable.

This may include, in particular:

• document analysis,
• preparation of a case or file,
• research required for the engagement,
• meetings or consultations already carried out,
• administrative or accounting work,
• preparation of documents,
• coordination with third parties,
• and any other services actually performed within the scope of the engagement.

If the engagement is terminated, any refund will apply only to amounts paid for services that have not yet been provided, subject to the applicable contractual terms.

6. Personalised Services

A significant proportion of the services provided by Suisse Signature MG – Mariana Gilliéron are tailored to the Client’s specific circumstances.

Where personalised work has been ordered and commenced with the Client’s agreement, amounts corresponding to services already performed, preparatory work completed, and costs incurred are generally non-refundable, subject to any mandatory provisions of applicable law.

If an engagement is terminated before completion, Suisse Signature MG – Mariana Gilliéron may prepare a statement detailing the services actually performed and costs already incurred.

Any balance potentially due to the Client will then be determined on that basis.

7. Packages and Recurring Services

Where the Client subscribes to a package or recurring service, the specific conditions regarding duration, billing, and termination are set out in the relevant offer, engagement confirmation, or contract.

In the event of termination:

• services already performed remain payable;
• external costs already incurred remain payable where they were incurred for the engagement;
• work in progress may be invoiced to the extent corresponding to services actually performed;
• any balance paid in advance for services not yet performed will be handled in accordance with the contract and applicable law.

8. Third-Party Costs

Certain engagements may require the involvement of external service providers, such as fiduciaries, lawyers, notaries, tax specialists, software providers, public authorities, or other specialists.

Where such costs have already been incurred with the Client’s agreement or within the scope of the agreed engagement, they generally cannot be refunded by Suisse Signature MG – Mariana Gilliéron where the relevant service provider does not itself provide a refund.

Where possible, Suisse Signature MG – Mariana Gilliéron will inform the Client of significant external costs before they are incurred.

9. If You Believe a Service Was Not Provided as Agreed

The quality of the relationship and the clarity of the support provided are important to Suisse Signature MG – Mariana Gilliéron.

If you believe that a service was not provided in accordance with the agreed engagement, we invite you to contact us promptly and provide:

• details of the service concerned;
• a description of the issue encountered;
• the date on which the service was provided;
• and, where relevant, the expected outcome under the agreement entered into.

We will review the circumstances and seek an appropriate solution.

Depending on the circumstances, this may include a correction, additional services, a further consultation or discussion, or, where a refund is justified, a full or partial refund.

10. Change of Mind

A simple change of mind after a service has commenced does not automatically entitle the Client to a refund for services already performed or costs already incurred.

Where no services have yet commenced, a cancellation request will be considered in accordance with the agreed engagement and applicable law.

We encourage Clients to contact us as soon as possible if they wish to discontinue or modify a service.

11. Refund Processing Time

Where a refund is approved, it will be processed within a reasonable period following confirmation.

Where possible, refunds will be made using the same payment method used for the original transaction.

The time required for the refunded amount to appear in the Client’s account may also depend on the relevant bank or payment service provider.

12. Payment Errors or Duplicate Payments

If you believe that you have been charged twice or that an incorrect amount has been debited, please contact us promptly.

Following verification, any payment that was clearly made in error or duplicated will be corrected or refunded where the amount was not due.

13. Mandatory Applicable Law

Nothing in this Policy is intended to exclude or limit any right that the Client is mandatorily entitled to under applicable law.

Where mandatory legal provisions grant the Client broader rights than those provided for in this Policy, those legal provisions shall prevail.

14. Changes to This Policy

Suisse Signature MG – Mariana Gilliéron may amend this Policy to reflect changes in its services, processes, or legal requirements.

The version currently in force is the version published on our website.

The date of the most recent update is shown at the top of this page.

15. Contact

For any questions regarding a cancellation, rescheduling, or refund request, please contact:

Suisse Signature MG – Mariana Gilliéron
Sole proprietorship – c/o Mariana Gilliéron

Faubourg du Lac 75A

CH-2502 Biel / Bienne
IDE/UID CHE-285.292.875

Switzerland

Email: info@ss-mg.ch

Website: ss-mg.ch

When contacting us regarding a payment, please provide your name, the service concerned, the date of payment, and any information necessary for us to identify the transaction.